Support
Email [email protected]. It helps to include the email you signed in with and, for a specific result, roughly when you made it.
How do credits work?
Each creation costs credits, and the button shows the exact price before you tap it. You get free credits when you join, and you can buy more in the app. Credits never expire.
A generation failed. Did I lose my credits?
No. If a creation fails, its credits go back to your balance automatically, and the refund shows up under Profile → Credit history. If you think a charge is wrong, email us.
How do I get a refund for a purchase?
Purchases are made through Apple, so Apple handles refunds. Request one at reportaproblem.apple.com.
My credits are missing on a new phone.
Credits belong to your PicFlux account, not to the device. Sign in with the same Apple or Google account you used before and your balance and library come back.
A result is inappropriate or uses my likeness without permission.
Email us with details and we will investigate and remove it where appropriate.
How do I delete my account?
In the app, open Profile → Delete account. This permanently deletes your account, your library, your credit history and the photos you uploaded. Unused credits are lost. If you can no longer open the app, email us from the address you signed in with and we will delete it for you.